We do not accept COD shipments, all shipments have to be paid beforehand.

All deliveries that reach our facilities are entered into our system the same day. Except when there is a system problem or other causes beyond our control.

When we receive your package, we immediately send you a notification mail and update our system. You can login and view the status of your orders on the dashboard.

Please contact the store or online shop where you are expecting the package from

Yes, we can but at a cost. However, we are limited in what we can do as regards certain gadgets, for some gadgets such as cooker, bread maker etc, we can only check whether the power comes on or not but not whether it is actually working as expected, as that would entail preparing ingredients and performing the actual cooking. If it is just plugging into the socket and switching on that we can do but if it entails connection of cables such as teleconferencing set, music component, desktop computer etc, we won’t be able to be of help. We will let you know whether we will be able to meet your request or not when you ask for a quote.

Once your package is shipped, you will be able to track the whereabouts of your package through the dashboard.

Yes it is possible. The number of days after purchase that a return is possible varies from vendor to vendor. So, you have to check with the vendor whether it is possible or not and if it is possible, schedule a pickup date for your package with the vendor. You have to inform us by email about the package to be returned, vendor name etc, so that we have your package ready for the pickup and this comes with a small fee. If for some reason, you want us to negotiate with the vendor and return the package, we can do that on your behalf. To read more on Package Return check our Services Return Handling.

Yes we do handle mails, bills, payment of bills (with scanned receipt), scanning of mails so that you can read online wherever you are and if instructed we can discard your mails or have your mails forwarded at scheduled times convenient to you. For rates of the mail handling service check our Membership plan

None, our customers are not under any circumstance whatsoever asked to pay a deposit because our fees are clear and without hidden charge. Even in situations that we don’t know the entailed cost we always provide a customer with a quotation and there is no engagement until the customer accepts or agrees to the quoted amount.

You can take advantage of the personal shopper service that we offer, all you have to do is fill the online form or send us a list or URL of the product you wish to buy including a detailed description, quantity, color, size and price if possible and we will make the purchase for you. We will check the price and give you a bill inclusive of our service charge (10% of cost of purchase) and if you are comfortable with the price, you pay the money and we purchase the goods on your behalf and update your account accordingly and when it is delivered to our facility from the seller you will be notified and you can login and issue a ticket for it to be shipped.

Yes, you are free to declare any amount that you want, all you have to do is login and at the dashboard under the column “Declared Amount” you state the amount that you want and this is the amount that will appear in the shipping invoice. You are advised not to declare unrealistic amount as it is bound to raise suspicion and probably lead to penalties.

You can start using it immediately you receive a confirmation email from us carrying your Japan address and your suite number.

We use mainly DHL, FEDEX and UPS and EMS We only use carriers or services that are trackable and we do not entertain designation of another carrier other than are stated here.

Yes, we are available to serve the entire world where possible.

When your package is shipped, your account will be updated with the tracking number, you can log into your account and track your package or click on the link provided in the mail from us containing the tracking number.

Yes, you can, read below

Users may move from a higher membership plan to a lower plan anytime they choose by providing written notice to MyJapanAddress , provided however that such downgrade shall not be effective until such time as the current subscription expires. Therefore, if there is time left on the subscription, the subscription will remain active until the next renewal date, or the annual contract expires, at which time the subscription will expire, and the user will no longer be entitled to the services unique to that membership plan.

Plan upgrade requires immediate payment. Once payment is processed, the user will have access to the upgraded features of the new plan.
Upgrade is prorated until the next renewal date, and credit is given for the remaining time on the existing (lower cost) plan if it is the premium plan.

It is possible to change the billing cycle from monthly to yearly or vice versa only after the billing month or period ends. User has to notify us by email of intention to change billing cycle.

It is a very easy and fast process that won’t take up to 10 minutes. All you have to do is fill out the Registration Form and immediately a notification mail will be sent to you with your assigned Suite number and you can start shopping online.

You can do so anytime by sending an email to our support team, for Premium and Gold members they will be charged membership fees up until the last day of the month that the account is being closed and for those with yearly subscription, their accounts will be closed at the end of their subscription as there are no refunds for voluntary closing of accounts. For Standard account holders their accounts will be closed with immediate effect if there are no pending issues with the holder of the account.

Your membership is for life.

If you are subscribed as a standard member you don’t have to do anything. You can change to a higher plan anytime you like. Premium and Gold members have to renew their subscription after it expires to be able to continue enjoying the benefits their respective subscription plans offer.

Your subscription will be downgraded to Standard membership.

Your subscription will be downgraded to Standard membership.

No, immediately your paid subscription expires your account will be downgraded to the Standard Account and you will no longer be entitled to the services unique to the paid membership plan.

No you cannot, any package arriving our facility requiring C.O.D will not be accepted.

No, you are free to shop with any online site in Japan, the sites provided on our website are sites we think will be of interest to our foreign users

Personal shopper is a service we offer to our customers who are not able to shop online due to the retailer not shipping abroad or the retailer doesn’t accept foreign issued credit cards or the inability to navigate a website in Japanese due to poor or no Japanese knowledge. Hence, instead of the customer, we purchase on behalf of the customer. The overall procedure is as follows

1. You do one of the following fill a Request Form online or send us the URL of the product or an email with a detailed description, color, size, quantity and price if available of the needed items.
2. We verify the price of the goods on the market.
3. We relay the price of the goods including our commission (10% of the value of the goods) to you.
4. You pay the money.
5. We buy the goods on your behalf and update your account and you can login and check the status of your order.
6. When you are ready for your goods to be shipped, you pay the shipping charge and request for your package to be shipped.
7. If necessary we consolidate your package and ship them with your specified carrier.
8. We sent you the tracking number by email and also update your account with the tracking number.
9. You receive your goods.

We provide assisted shopping or personal shopping service for our users who want to buy from online stores in Japan but are unable to use their cards, all you have to do is fill the online form, send us a list or URL of the product you wish to buy including a detailed description, quantity, color, size and price if possible and we will make the purchase for you. We will check the price and give you a bill inclusive of our service charge (10% of cost of purchase) and if you like you pay the money and we purchase the goods on your behalf, update your account and when it is delivered to our facility from the seller, it will be stored and available for shipping.

The duration of free storage varies with the type of plan, the rates are as follows, standard membership plan 15days, Premium plan 30 days and Gold plan 45 days. A storage fee of US $1-$5 per day depending on the size of the package is levied when free storage duration is exceeded. You will be informed by email when it is about to expire or you can check from the dashboard.

Yes, we offer package consolidation services to all members. You can shop online and have as many packages sent to your Japan address as you like, all you have to do when the things are all delivered and you are ready for the things to be shipped, is to go to the dashboard and select all or the items you want combined and shipped. Take note that the number of free consolidation varies according to plan, standard plan is one free consolidation per month, premium Plan is three consolidations a month and Gold plan is free and without any limits.

Yes you can, but you have to give us tacit approval and assurance that the goods are safe and free of concealed contraband items, and the goods will be accepted only after a thorough check under the presence of the deliverer of the goods. We have zero tolerance for drugs, stolen items, firearms and banned items, any goods from unknown sources delivered to us through your arrangement that are found to run against Japanese or international law will be returned to the sender.

Check the address on your order whether it contains your suite number, if it doesn’t, email us your suite number, name of vendor, description of your order and the tracking number provided by the vendor if there is one, give some time for orders shipped on Fridays or during the weekend as it is not until Monday that our records are updated.

No, we never ship with a carrier other than the one designated by the user, if for some unforeseen reason the carrier designated by the user is out of service or limited in its service we will notify the user by mail and propose to the user a faster and cheaper alternative. The final decision as to the choice of the carrier rest with the user.

We ship to more than 250 countries, however, there are countries we are not allowed by legislation to ship to due to economic embargo or sanctions. Please check to see whether your country is not in the list of countries that are sanctioned by Japan. Please contact us if your country is not listed when registering for our service.

Yes, we do. It comes with an extra charge depending on the size or weight of the package due to the disruption of the parcel handling process. You may also incur transportation cost from our facility to the courier company, if we have to deliver when the courier pickup is unavailable or is over for the day. The cost will be relayed to you before you make a final decision and payment.

We are sorry packages needing refrigeration cannot be shipped.

There is no problem shipping it if it is new, however if it is used, it cannot be shipped if it contains flammable compound like fuel. You have to request a quotation if you want us to clean and make it shipping ready.

Sorry, we cannot ship live animals because of the need for feeding and care.

It depends when we receive and process your shipment request, due to time differences between Japan and some countries, shipping can be the same day but at most within one business day. You are advised to take into account the time difference between Japan and your country when issuing a Shipping request. Expedited shipping entails a special charge which is relayed to you for confirmation and payment before your package is shipped.

No, you don’t have to so far as you clearly wrote your suite number on the delivery-to address when you checked out.

Contact us immediately and provide us with the following details your name, suite number, name of vendor, description of items, quantity and if possible a copy of the invoice.

On average, it takes 1 to 6 days for packages to reach their destination, delivery time is greatly influenced by a lot of factors like proximity of your country to Japan, the nature of the goods, the carrier, shipping method selected, dispatch time from our facility, weather conditions, customs procedure at destination, road network, distance of delivery location from landing airport or courier’s package facility etc. For sea freight, contact us for shipping lead time.

Shipping charges are determined by our courier partners and not us, all international shipping carriers use Billable weight to calculate shipping rates. Freight is calculated on the basis of the Gross weight or Dimensional weight and the heavier weight is used as the (Billable weight). The Gross weight (actual weight) is the weight including packing material when put on a scale. Whereas Dimensional (Volumetric) weight is the size (Length x Width x Height) in inches (centimeters) divided by a Dim factor of 139 for inch based size and 5000 for metric (centimeter) based size. Hence, a stuffed bear will have a higher dimensional weight than actual gross weight, while a gold bar will have a higher gross weight than dimensional weight.

The shipping rates provided by the shipping rate calculator are final and inclusive of fuel surcharges. However, the final rate that you are charged might be different from the estimated rate provided by the calculator mainly due to the actual weight of your package being different from your estimated weight after packaging.

We offer three types of membership plans: Standard account: Free of charge, you pay as you use. It is ideal for anyone who is seeking a one-time shipment of packages. With the standard account you get one free consolidation a month, free re-packaging, you also get some shipping discounts, personal shopper services, 15 day free package storage, online tracking and a host of other benefits, some free, some for a small fee. For more details on the Standard account check Membership plans Premium account: With our Premium membership, apart from standard benefits, you will have full access to services such as receiving mails, three free package consolidation a month, 30-day package storage, mail storage and you will be offered unbeatable shipping discounts. Your Premium membership will automatically be downgraded to the Standard account if allowed to expire and you will need to reapply and pay before it is re-activated. For more details on the Premium account check Membership plans Gold account: With our Gold membership, besides the premium account benefits, you will have full access to services such as free limitless package consolidation, 45-day free package storage, and massive shipping discounts. Your Gold membership will automatically be downgraded to the Standard account if allowed to expire and you will need to reapply and pay before it is re-activated. For more details on the Gold account check Membership plans.

The observed difference might be due to the actual weight of your package being different from your estimated weight after packaging.

No, import duties are not included in the shipping rates as they are levied at the final destination country You may be asked by the custom authority in your country to pay tariffs or taxes on your shipment. Hence it is advisable to check whether duties or tariffs are levied or not and the percentage before making your purchase. MyJapanAddress bears no responsibility for any delays in shipping associated with duties in the destination country, if you are unsure we suggest you contact your local customs office for more information.

There are internationally banned items and country specific items that may be prohibited or restricted to import. For the list of items that you cannot import from Japan Click Here, and for the list of items for the destination country Click on Country Information

Custom duties are determined at the final destination country based on the laws and regulation of that country, the following variables like value of the goods, nature or classification of the goods and type of shipment etc. It is different from shipping cost and is never included in shipping quotes. Payment of any ensuing fee is the sole responsibility of the customer. We can only help you minimize duties by creating and providing you with a new commercial invoice based on the amounts that you declare for your goods instead of the amount stated in the vendor invoice.

We accept MasterCard, VISA, American Express (AMEX), JCB and money order, online payment processed by PayPal, or wire transfer through Western Union, you have to login to dashboard and input the necessary transaction details. If you don’t have PayPal account yet, Click here to sign up for one. It’s free and easy.

We offer free shipping insurance for all membership plans for all shipments with an invoice value of less than US $100. For packages with an invoice value exceeding US $100 and additional charge of US $4 per every US $100.

A customs declaration form (Form CN23) as to be presented to customs when shipping abroad. We will fill out the custom declaration form on your behalf.

No. use of your Japan address is limited only for receiving mails and packages. All other purposes are prohibited, including using it as a credit card billing address or indicating on correspondence as your residential or business address. Your account will be closed with immediate effect if you are found abusing the use of your Japan address and all your packages in our keeping will be returned to sender.

Custom duties are country specific and determined at the destination country based on the regulation and laws of that country, hence it is never included in the shipping rate. The customer is responsible for any duties that may be levied. Thus, it is advisable to find out the duties at the destination country before shopping.

The terms of shipment are FOB and CIF. For FOB it is FOB origin freight collect or FOB origin freight prepaid. It is left to you to decide which you want go with. It should be noted that in some cases of freight collect the shipping company demands a deposit before a contract can be signed with you.

Yes you can, but you have to give us tacit approval and assurance that the goods are safe and free of concealed contraband items, and the goods will be accepted only after a thorough check under the presence of the deliverer of the goods. We have zero tolerance for drugs, stolen items, firearms and banned items, any goods from unknown sources delivered to us through your arrangement that are found to run foul of Japanese or international law will be returned to the sender.

It is possible but at a cost, it all depends on the sizes of the tires, More value for money is achieved by making the tires 4 in 1 (bundle of 5 tires) or 3 in 1 (bundle of 4 tires) because far more tires can be loaded in a container and far cheaper custom duties will be paid by declaring far fewer tires. You will get like 200 to 300 bundles if 1000 tires are bundled into 4 or 5 tires.

Yes, it can be shipped but you must understand that there is a lot of theft in some ports in some third world countries and the car stands the risk of being ripped of parts like car stereo sets, DVD sets or even door mirrors. Do some findings about the situation at the port in your home country as regards safety before making a decision.

Yes, you can change as you deem fit but be aware that all consequences that come with such action will be your sole responsibility.

No you cannot, MyJapanAddress is not responsible for any delay to your consignment. All responsibility shifted to the shipping carrier the moment your consignment was loaded on board.

Yes, it is possible but it is very expensive. It is advisable to do it in Japan if the car is a high-priced luxury brand, for the low to medium range the cost of the change might even exceed the cost of the car.

Protecting the value of your goods is the main benefit of insuring your container. While you are free to ship your container without any insurance, if you do so you would bear the entire financial cost in the event of damage or loss of your shipment. So, it is advisable you insure considering the large sum of money invested in the container.

MyJapanAddress is absolved of any responsibility for damages to goods while onboard the vessel, in transit or at the destination port. Direct all your queries to the shipping company.

You are free to declare any amount for the value of your cargo but you should remember that the amount of insurance you pay depends on the declared value of the cargo. The higher the value the more Insurance you pay.

There is no fixed cost as tire prices vary according to sizes, you have to present us with your list and we will give you a quotation with and without bundling.

It depends on the insurance company but most cargo insurance policies won’t pay for Losses caused by improper packing or when the cargo is rejected at the destination port by customs. Abandoned cargo Failure of payment of freight etc. Damage or spoilage due to the products nature for example perishables like fruits and vegetables etc. Losses caused by shipping delay Damages at destination port days after cargo was unloaded

The cost of insurance is affected by many variables such as value of the goods shipped, the shipping origin, destination port etcetera, so we cannot give you an approximate amount due to lack of details and the fact that insurance policy, rates vary according to company.

You are free to declare any amount for the value of your cargo but you should remember that in case of a claim, the claim will only be paid according to the percentage that the shipment was insured

All risk cargo insurance would cover the following The non-delivery of the entire cargo due to theft or other causes like collision, explosion and fire. Damages due to natural disasters like typhoon, earthquake, tsunami etc. Careless handling or poor stowage by the shipping company. Grease, mud damage. Damage from fumigation.

If the car is shipped in a container, then you may load other goods in the container, the car has to be empty if it is shipped by RO/RO service.

Yes we do, you have to request a quotation.